Remote Customer Success Manager — Mid Market & Enterprise Growth

GoGuardian; Los Angeles (CA); Teletrabalho; USD 100 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Employee equity plan

Flexible time off

Paid holidays

Resumo da oferta

GoGuardian is seeking a Mid-Market/Enterprise Customer Success Manager to own renewals, expand existing relationships, and develop strategic account plans across the West Region. You will drive customer retention, ensure smooth onboarding, and align GoGuardian's solutions with district goals to maximize long-term value.

Reporting to the Customer Success team, you will collaborate with Sales and Product, maintain accurate Salesforce forecasts, and champion a proactive, high-touch approach to

Qualificações

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role.
• Deep understanding of GoGuardian's full product suite and ability to align solutions to district needs.
• Proficient in Salesforce, including managing forecasts and building reports to inform account strategy.

Responsabilidades

• Drive renewals and maintain high account retention.
• Identify and execute expansion opportunities through upselling and cross-selling.
• Guide onboarding and product adoption for new customers.
• Monitor customer health and forecast churn risks.
• Act as a strategic customer advocate with cross-functional collaboration.
• Maintain an accurate Salesforce sales pipeline and forecast.

Conhecimentos

Customer Success

Account Management

Salesforce

Forecasting

Relationship Building

Renewals

Expansion & Cross-Sell

Ferramentas

Salesforce

Descrição da oferta de emprego

GoGuardian is seeking a Mid-Market/Enterprise Customer Success Manager to own renewals, expand existing relationships, and develop strategic account plans across the West Region. You will drive customer retention, ensure smooth onboarding, and align GoGuardian's solutions with district goals to maximize long-term value.

Reporting to the Customer Success team, you will collaborate with Sales and Product, maintain accurate Salesforce forecasts, and champion a proactive, high-touch approach to