Remote Customer Success Manager — Medical VR Growth

SimX, Inc; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote work environment

401(k) with employer matching

Company laptop and home office stipend

Unlimited PTO

Job summary

SimX, Inc. is a fast-growing health tech company delivering VR/AR medical simulation training in the US. We are seeking a Customer Success Manager to own post-sale journeys, onboarding, retention, and expansion for a portfolio of clients.

You will collaborate with Education Services and Support teams to drive adoption, conduct business reviews, and ensure customer satisfaction while managing renewals and revenue growth.

Qualifications

• 2–4 years in Customer Success, Account Management, or similar role within SaaS or similar.
• Strong track record of managing a book of business with retention and/or expansion targets.
• CRM systems (Salesforce or equivalent) and office software proficiency.
• Consultative selling experience resulting in growing existing accounts.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Effective communication and collaboration skills.
• Proof of eligibility to work in the United States.
• Permanent residence in the United States.
• Willingness to travel 10–15% for work.

Responsibilities

• Develop deep, trusted relationships within accounts to serve as primary contact and advisor.
• Define clear success criteria and conduct regular Business Reviews to ensure goals are met.
• Collaborate with Educational Services to develop account strategies and ensure a seamless customer journey.
• Lead comprehensive onboarding, training (VR hardware/software setup), and refresher sessions for clients.
• Support and drive understanding of the product roadmap, maximizing utilization.
• Own the post-sale journey from onboarding to renewal to ensure high retention and satisfaction.
• Track usage and report activities using Salesforce to ensure data accuracy.

Skills

CRM proficiency

Account management

Communication

SaaS experience

Travel readiness

Education

Degree in business, healthcare administration, or related field

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

SimX, Inc. is a fast-growing health tech company delivering VR/AR medical simulation training in the US. We are seeking a Customer Success Manager to own post-sale journeys, onboarding, retention, and expansion for a portfolio of clients.

You will collaborate with Education Services and Support teams to drive adoption, conduct business reviews, and ensure customer satisfaction while managing renewals and revenue growth.