Remote Customer Success & Growth Leader

Authenticom; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

Authenticom is a leader in secure automotive data movement and offers a Customer Success Manager role focused on revenue growth, adoption, and strategic relationships. You will manage assigned accounts, drive cross-functional collaboration, and guide customers through onboarding and expansion opportunities.

The position emphasizes strong communication, negotiation, and technical understanding to ensure satisfaction and long-term partnerships, with remote work options and US-wide coverage.

Qualifications

• Minimum 3 years in sales or account management
• Equivalent experience considered
• Excellent verbal and written communication
• Strong understanding of customer needs
• Ability to manage multiple stakeholders
• Discretion with confidential information

Responsibilities

• Achieve or exceed revenue quotas through sales strategies
• Identify upsell opportunities to grow accounts
• Build relationships with key stakeholders
• Lead onboarding and implementation of vendor/OEM partnerships
• Coordinate cross-functional teams to meet SLAs
• Conduct Quarterly Business Reviews with customers

Skills

Account management

Sales experience

Communication skills

Negotiation

Problem solving

Cross-functional

Time management

Confidentiality

Education

Associate Degree in Management or Sales

Bachelor’s Degree preferred

Tools

CRM

Job description

Authenticom is a leader in secure automotive data movement and offers a Customer Success Manager role focused on revenue growth, adoption, and strategic relationships. You will manage assigned accounts, drive cross-functional collaboration, and guide customers through onboarding and expansion opportunities.

The position emphasizes strong communication, negotiation, and technical understanding to ensure satisfaction and long-term partnerships, with remote work options and US-wide coverage.