Remote Customer Success Manager, Experience & Growth

Kobie; Washington (District of Columbia); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Growth & well-being benefits

Job summary

Kobie, a leader in loyalty, offers a remote-first environment with HQ in St. Petersburg, FL, and travel as needed.

The Customer Success Manager will lead a team of Quality Assurance Analysts, Trainers, and Customer Success Specialists to ensure training, quality, escalations, and support processes run smoothly while delivering outstanding customer experiences. You will drive operational readiness, coach agents, and pursue scalability and automation improvements.

Responsibilities

• Lead a team of Quality Assurance Analysts, Trainers, and Customer Success Specialists.
• Ensure training, quality, escalations, and support processes run day-to-day.
• Identify opportunities to improve scalability, efficiency, automation, and overall organizational effectiveness.

Job description

Kobie, a leader in loyalty, offers a remote-first environment with HQ in St. Petersburg, FL, and travel as needed.

The Customer Success Manager will lead a team of Quality Assurance Analysts, Trainers, and Customer Success Specialists to ensure training, quality, escalations, and support processes run smoothly while delivering outstanding customer experiences. You will drive operational readiness, coach agents, and pursue scalability and automation improvements.