Remote Customer Success Leader — Training & QA

Kobie Marketing; Dallas (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Growth & Well-being Benefits

Job summary

Kobie Marketing is a national top workplace embracing remote-friendly culture. We seek a Customer Success Manager to lead Quality Assurance, Training, and CS Specialists, owning training programs, escalations, and knowledge management across programs.

You will drive automation, AI-powered support, and collaboration with account leaders to keep content current and aligned with client requirements, delivering exceptional customer experiences.

Qualifications

• Bachelor's Degree or equivalent business experience preferred.
• Five or more years of leadership experience in quality assurance, training, customer success, contact center operations, workforce development, or related fields preferred.
• Strong coaching, communication, and analytical skills required.

Responsibilities

• Lead and mentor QA, Training, and Customer Success teams.
• Measure training effectiveness and drive improvements based on performance outcomes.
• Develop onboarding and ongoing education programs, certification, and client-specific training.
• Oversee escalation management and customer success operations.
• Align QA scorecards and knowledge content with client requirements.
• Drive automation and AI-powered support tools to scale operations.

Skills

Leadership

Coaching

Communication

Analytical

Automation

AI solutions

Education

Bachelor's Degree or equivalent

Tools

Learning Management Systems

Knowledge Management Tools

Quality Monitoring Platforms

Reporting Tools

Artificial Intelligence Solutions

Process Automation

Job description

Kobie Marketing is a national top workplace embracing remote-friendly culture. We seek a Customer Success Manager to lead Quality Assurance, Training, and CS Specialists, owning training programs, escalations, and knowledge management across programs.

You will drive automation, AI-powered support, and collaboration with account leaders to keep content current and aligned with client requirements, delivering exceptional customer experiences.