Manager, Customer Success, Quality, Training & Customer Success (Fully Remote)

Kobie; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Kobie in the United States seeks a leader to oversee Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations within the Contact Center.

You will drive readiness, develop agents, and deliver exceptional customer experiences through training, QA, and scalable support processes, while pushing innovations in automation and AI-powered tools.

Responsabilidades

• Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
• Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
• Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.

Descripción del empleo

• Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
• Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
• Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.