Remote Customer Success & Growth Manager
Pavago
14 days+
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Job summary
A leading company in customer success is seeking a Customer Success Manager to drive product adoption and maintain client relationships. This role involves managing account health, identifying growth opportunities, and ensuring client satisfaction. Ideal candidates should have 2–3 years of relevant experience and familiarity with CRM systems. This is a full-time, remote position.
Qualifications
- Experience managing client relationships and driving renewals.
- Proficiency in CRM systems and customer success platforms.
- Ability to handle multiple accounts and retain revenue responsibility.
Responsibilities
- Lead client onboarding and adoption sessions.
- Manage a portfolio of 20–40 active accounts.
- Identify at-risk accounts and execute re-engagement strategies.
- Prepare reports on client health and feedback.
Skills
Excellent communication
Empathetic listening
Organizational skills
CRM proficiency
Strong presentation skills
Education
2–3 years in customer success or account management
Tools
Salesforce
HubSpot
Gainsight
ChurnZero
Totango
Job description
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