Customer Account Manager - Remote Work

BairesDev; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Work-from-home hardware setup

PTO and parental leave

Healthcare coverage

401K Plan

Life Insurance

Job summary

A leading tech solutions firm in Houston is seeking a Customer Success Manager to drive client satisfaction and relationship management. The ideal candidate will have experience in account management and software services, alongside advanced English proficiency. This role offers an excellent compensation package and the opportunity to work in a diverse, innovation-driven environment. Join our global team and make a significant impact!

Qualifications

• Experience in Customer Success, Account Management, or similar roles.
• Ability to manage multiple accounts effectively.
• Willingness to travel occasionally.

Responsibilities

• Manage client interactions and check-ins.
• Ensure client satisfaction and address concerns.
• Maintain client records and track updates.
• Coordinate with internal teams.

Skills

Customer Success experience

Account Management

Understanding of software development

Advanced English

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

In this role, you'll be a key point of contact for a portfolio of clients. Your focus will be on ensuring their satisfaction, maintaining strong relationships, and identifying potential risks to support client success.

What You'll Do:

• Manage day‑to‑day client interactions and regular check‑ins.
• Monitor client satisfaction and elevate concerns as needed.
• Track updates and maintain client records.
• Support coordination with internal teams.
• Contribute to client retention efforts.

What we are looking for:

• Experience in Customer Success, Account Management, or similar client‑facing roles.
• Understanding of software development or technology services.
• Experience managing multiple accounts.
• Willingness to travel occasionally.
• Advanced level of English.

How we make your work (and your life) easier:

• Work‑from‑home hardware setup.
• PTO, parental leave, and other special leaves.
• An excellent compensation package, including base salary and commissions — well above the market average.
• Healthcare coverage (Vision and Dental).
• Life Insurance.
• 401K Plan.
• Strong sales operations, and travel & events coordination teams within the company to support your role.
• You can grow at the speed of your learning curve.
• Diverse and multicultural work environment.
• An innovation‑driven environment that provides the support and resources for its professionals to thrive.

Join a global team where your unique talents can truly thrive and make a significant impact!