Remote Client Success Executive: Launch & Growth

Join; United States; À distance; USD 75 000 - 100 000; Plein temps

Avantages offerts par ce poste

Fully remote work environment

Paid time off and company holidays

Technology and home-office allowance

Performance incentive

Professional development

Career path to leadership in client成功

Résumé du poste

Cuvo Health, a telehealth infrastructure company, seeks a Client Success Executive to own the full client lifecycle from onboarding through renewal. You’ll lead implementations across payment, pharmacy, and platform configuration while coordinating with Engineering, Operations, Compliance and Clinical teams to hit launch milestones.

You will manage ongoing account relationships, ensure pricing accuracy, and drive renewals and growth with a focus on regulatory documentation and reviewer

Qualifications

• Bachelor's degree or equivalent professional experience.
• Two or more years in customer success, implementation or account management in B2B software/healthcare.
• Ability to manage multiple client implementations against timelines.
• Experience with regulatory, compliance or financial documentation (certifications, licensing, KYC).
• Strong written and verbal communication with senior client stakeholders.
• Proficiency with Slack, Asana, HubSpot and Microsoft 365.
• Willingness to support clients across U.S. time zones.

Responsabilités

• Lead client implementations from contract to launch and kickoff.
• Manage implementation workstreams across payment, pharmacy, platform config and onboarding.
• Prepare and coordinate regulatory applications (LegitScript) and reviewer responses.
• Coordinate cross-functional teams to meet launch milestones.
• Act as primary client contact and maintain service levels.
• Conduct monthly business reviews, renewals and growth opportunities.
• Maintain status reporting and onboarding documentation.

Connaissances

Customer success

Implementation management

Account management

Regulatory knowledge

Formation

Bachelor's degree or equivalent

Outils

Slack

Asana

HubSpot CRM

Microsoft 365

Description du poste

Cuvo Health, a telehealth infrastructure company, seeks a Client Success Executive to own the full client lifecycle from onboarding through renewal. You’ll lead implementations across payment, pharmacy, and platform configuration while coordinating with Engineering, Operations, Compliance and Clinical teams to hit launch milestones.

You will manage ongoing account relationships, ensure pricing accuracy, and drive renewals and growth with a focus on regulatory documentation and reviewer