Customer Success Engineer - Drive Impact with Data & API

Hightouch; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Hightouch is hiring a Customer Success Engineer to ensure customers extract maximum value from the platform. You will engage with users through Intercom, Slack, phone, and email, reading API docs and understanding how SaaS tools integrate (CRMs, ESPs, ERPs).

Ideal candidates have 2+ years in customer-facing roles, a technical background, and strong discovery and communication skills. This is a high-impact, cross-functional role with equity options.

Qualifications

• 2+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn the basics and more advanced topics.
• Strong discovery and interpersonal skills.
• Excellent verbal and written communication.

Responsibilities

• Work directly with all users to ensure maximum value from the platform.
• Answer questions via Intercom, Slack, phone, or email.
• Collaborate with cross-functional teams across Engineering, Marketing, and Operations.

Skills

SQL

Customer-facing

Interpersonal skills

Communication

Education

Technical background

Job description

Hightouch is hiring a Customer Success Engineer to ensure customers extract maximum value from the platform. You will engage with users through Intercom, Slack, phone, and email, reading API docs and understanding how SaaS tools integrate (CRMs, ESPs, ERPs).

Ideal candidates have 2+ years in customer-facing roles, a technical background, and strong discovery and communication skills. This is a high-impact, cross-functional role with equity options.