Remote Customer Success Consultant – Research & Analytics

Clarivate; Harrisburg (Dauphin County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-eligible

Job summary

Clarivate seeks a dynamic Customer Success Consultant to join the global team supporting the US academic market. You will be a pre and post sales consultant focused on customer outcomes and deep-dive solutions in bibliometrics tools like Web of Science, Journal Citation Reports, and InCites.

You will travel up to 30% to visit customers and conferences, building trusted advisor relationships. The role emphasizes post-sales engagement, renewal defense, and collaboration with Sales, Product, and

Qualifications

• Bachelor’s degree in library information science, computer/data science, sciences or related fields or equivalent work experience.
• 5+ years of experience in publishing, information science, scientific data, research policy, academic research lifecycle, or sciences and government R&D.
• Willingness to travel up to 30% to visit customers and attend conferences.

Responsibilities

• Become a trusted advisor to key customers by building strong relationships.
• Focus on customer outcomes: adoption, retention, growth, and delight.
• Support renewal defense with bespoke value-based demonstrations and documents.
• Lead onboarding and refresher activities post-implementation.
• Coordinate webinars and presentations for multi-client events.

Skills

Customer relations

Renewal defense

Presentation skills

Cross-functional collaboration

Education

Bachelor’s degree in related field

Master’s degree preferred

Job description

Clarivate seeks a dynamic Customer Success Consultant to join the global team supporting the US academic market. You will be a pre and post sales consultant focused on customer outcomes and deep-dive solutions in bibliometrics tools like Web of Science, Journal Citation Reports, and InCites.

You will travel up to 30% to visit customers and conferences, building trusted advisor relationships. The role emphasizes post-sales engagement, renewal defense, and collaboration with Sales, Product, and