Remote Customer Success Associate — Own the Flow & Impact

4 Walls Inc.; Williamstown (NJ); À distance; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Base salary

Generous PTO

Healthcare

401K with match

Résumé du poste

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving CS role. This is not a “light support” position—this is a demanding, accountability-driven role where you will manage a constant flow of client requests and take initiative head‑on every day.

You will be the frontline owner of our Support Inbox and website/dashboard chat, responding to clients, triaging issues, documenting requests, and driving them to resolution.

Qualifications

• Experience in customer-facing roles with strong communication.
• Ability to thrive in a high-volume, fast-paced environment.
• Comfort with learning and explaining detailed services to clients.

Responsabilités

• Own daily flow of incoming support emails and client chat messages.
• Triages requests, tracks progress, and communicates updates.
• Manage a small portfolio of clients with weekly touchpoints.
• Assist with setup, order launches, and proactive client support.
• Investigate issues, document steps, and escalate when needed.
• Draft internal notes and maintain clear documentation.

Connaissances

Customer-facing comms

Ownership mindset

High-volume work

Problem solving

Time management

Proactive communication

Outils

Google Workspace

Slack

Teamwork Projects

Teamwork Desk

ChatGPT

Respage Dashboard

Zoho

Description du poste

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving CS role. This is not a “light support” position—this is a demanding, accountability-driven role where you will manage a constant flow of client requests and take initiative head‑on every day.

You will be the frontline owner of our Support Inbox and website/dashboard chat, responding to clients, triaging issues, documenting requests, and driving them to resolution.