Remote Customer Success Architect for SaaS Growth

Vontier Corporation; Dover (DE); Remote; USD 70,000 - 100,000; Full time

Job summary

Teletrac Navman is seeking a Customer Success Specialist to drive engagement, retention, and revenue across an assigned set of customers. You will onboard, enable, and renew customers while advancing ROI and value realization across the lifecycle.

Collaborating with Sales, Support, Services, Finance, and Product, you will identify upsell opportunities and reduce churn through proactive customer health management and program participation.

Qualifications

• 3+ years of B2B Customer Account Management / Customer Success experience.
• Experience in a SaaS environment and cross-functional collaboration.
• Proficiency with CRM tools like Salesforce and analytics platforms.

Responsibilities

• Own and manage an assigned book of business across the customer lifecycle.
• Build trusted relationships and align to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize value and retention.
• Manage renewals, mitigate churn risk, and identify expansion opportunities.
• Collaborate with Sales, Support, Services, Finance, and Product teams.

Skills

B2B Customer Success

SaaS experience

Salesforce

ChurnZero

Communication

Education

Preferred degree in administration, systems, or accounting

Tools

SAP

Salesforce

Churn Zero

Job description

Teletrac Navman is seeking a Customer Success Specialist to drive engagement, retention, and revenue across an assigned set of customers. You will onboard, enable, and renew customers while advancing ROI and value realization across the lifecycle.

Collaborating with Sales, Support, Services, Finance, and Product, you will identify upsell opportunities and reduce churn through proactive customer health management and program participation.