Remote Customer Success Agent - Mortgage Servicing

FailSafe Communications; Moorestown Township (NJ); Hybrid; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Freedom Mortgage in Moorestown, NJ is seeking an Agent, Customer Success to support our Call Center operations. You will answer inquiries, resolve issues, and provide energetic, courteous service to customers in a fast-paced environment.

Key skills include excellent communication and the ability to multitask, while maintaining confidentiality and data security. A High School Graduate/GED is required, and 0-1 years of related work experience is preferred.

Qualifikationen

• Excellent communication and problem-solving abilities.
• Ability to multitask in a fast-paced call center.
• Commitment to confidentiality and data security.

Aufgaben

• Answer inbound calls and respond to customer requests within set timeframes.
• Provide information and loan details to customers with accuracy and speed.
• Maintain regular attendance and comply with all company policies and procedures.

Kenntnisse

Communication skills

Multitasking

Confidentiality

Data security

Ausbildung

High School Graduate/GED

Jobbeschreibung

Freedom Mortgage in Moorestown, NJ is seeking an Agent, Customer Success to support our Call Center operations. You will answer inquiries, resolve issues, and provide energetic, courteous service to customers in a fast-paced environment.

Key skills include excellent communication and the ability to multitask, while maintaining confidentiality and data security. A High School Graduate/GED is required, and 0-1 years of related work experience is preferred.