Remote Customer Success Advocate – Mortgage Servicing

FailSafe Communications; Moorestown Township (NJ); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Long term/short term disability

Tuition reimbursement

Job summary

Freedom Mortgage in Moorestown, NJ is seeking an Agent, Customer Success to support our Call Center operations. The role focuses on delivering exceptional service, answering inquiries, resolving issues, and maintaining confidentiality.

You will handle inbound/outbound calls, access loan information, provide accurate answers, and work with a team to explain policies. The position is full-time and remote, with benefits including PTO, health/dental/vision, 401(k) and more.

Qualifications

• High School Graduate/GED required.
• 0-1 year of related work experience preferred.

Responsibilities

• Answer inbound and make outbound calls with timely, high-quality service.
• Access loan information and provide customers with accurate, helpful details.
• Explain policies clearly and maintain confidentiality and data security.
• Collaborate with team to resolve inquiries and deliver positive customer experiences.
• Maintain attendance and comply with company policies and procedures.

Skills

Customer service

Communication

Multitasking

Call center

Education

High School Diploma or GED

Job description

Freedom Mortgage in Moorestown, NJ is seeking an Agent, Customer Success to support our Call Center operations. The role focuses on delivering exceptional service, answering inquiries, resolving issues, and maintaining confidentiality.

You will handle inbound/outbound calls, access loan information, provide accurate answers, and work with a team to explain policies. The position is full-time and remote, with benefits including PTO, health/dental/vision, 401(k) and more.