Marlton Customer Success Advocate

Freedom Mortgage; New Jersey; Presencial; USD 31 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Medical insurance

Dental insurance

Vision plan

401(k) with company match

Life insurance

Disability

FSA/HSA

Tuition reimbursement

Resumo da oferta

Freedom Mortgage in Marlton, NJ is seeking an Agent, Customer Success to support our Call Center operations. You will answer customer inquiries, resolve issues, and maintain confidentiality and data security while delivering top-notch service in a fast-paced environment.

You will build positive relationships, provide information from loan details, and work as part of a team to explain policies and procedures.

Qualificações

• High School Diploma or GED required.
• 0–1 year related work experience preferred.

Responsabilidades

• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• Maintain regular and punctual attendance. Comply with all company policies and procedures.
• Performs other related duties as assigned.

Conhecimentos

Customer service

Communication skills

Attention to detail

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Freedom Mortgage in Marlton, NJ is seeking an Agent, Customer Success to support our Call Center operations. You will answer customer inquiries, resolve issues, and maintain confidentiality and data security while delivering top-notch service in a fast-paced environment.

You will build positive relationships, provide information from loan details, and work as part of a team to explain policies and procedures.