Customer Success Advocate – Jacksonville, FL

Freedom Mortgage; Lorida (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Freedom Mortgage in Jacksonville, FL is seeking a Customer Success Agent to support our Call Center operations. You will handle inbound and outbound calls, address customer questions, and provide courteous, accurate information while protecting privacy and data security.

The role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced environment. A High School diploma or GED and 0-1 years of related experience are typical requirements.

Qualifications

• High School Diploma or GED required.
• 0-1 years related work experience preferred.

Responsibilities

• Answer inbound and make outbound calls, respond to customer requests within set timeframes, delivering exceptional service.
• Provide information and knowledgeable assistance by pulling loan information and delivering accurate responses.
• Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses as required.
• Work with a dedicated team to explain policies and find solutions to customer inquiries.
• Build positive relationships with customers to help them feel secure and well-looked-after.
• Maintain regular and punctual attendance and comply with all company policies and procedures.
• Perform other related duties as assigned.

Skills

Customer service

Phone support

Multitasking

Communication

Education

High School Diploma or GED

Job description

Freedom Mortgage in Jacksonville, FL is seeking a Customer Success Agent to support our Call Center operations. You will handle inbound and outbound calls, address customer questions, and provide courteous, accurate information while protecting privacy and data security.

The role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced environment. A High School diploma or GED and 0-1 years of related experience are typical requirements.