Remote Customer Success Advocate

Carrier Enterprise; Carrollton (TX); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and L

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional |

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise, LLC is a leading HVAC/R distributor with vast US coverage. The Customer Success Advocate will engage customers through chat, email, and online requests, delivering exceptional service and product support.

Ideal candidates have college degrees or 5+ years of digital customer support experience, and comfort working across multiple systems in a fast-paced environment. A remote or office setting is available with competitive benefits.

Qualifications

• College degree preferred or 5+ years of experience in digital/online customer support.
• Must be organized, detail-oriented and proficient with digital applications like CRM/Salesforce.
• Desire to learn and grow within the company.

Responsibilities

• Interact with customers via chat, email, and online requests in a friendly, professional manner.
• Communicate with urgency and coordinate across digital channels to resolve issues.
• Document interactions in CRM/Salesforce and maintain accurate records.
• Assist in inventory/training activities and support order processing.

Skills

CRM/Salesforce

Communication skills

Multitasking

Remote-ready

Education

College degree preferred

Tools

CRM/Salesforce

Job description

Carrier Enterprise, LLC is a leading HVAC/R distributor with vast US coverage. The Customer Success Advocate will engage customers through chat, email, and online requests, delivering exceptional service and product support.

Ideal candidates have college degrees or 5+ years of digital customer support experience, and comfort working across multiple systems in a fast-paced environment. A remote or office setting is available with competitive benefits.