Remote Customer Solutions Manager - Soccer Data & Analytics

SkillCorner SAS; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

SkillCorner is seeking a Customer Solutions Manager to strengthen relationships with soccer/football customers across North America. You will lead post-sales guidance, proactive analysis, product education and support while partnering with Sales on renewals and expansions.

Remote in the United States with travel across North America and some visits to Paris are required. The role emphasizes onboarding, education, data integration and client success metrics.

Qualifications

• Fluent English; professional Spanish is preferred.
• Deep knowledge of football/soccer and North American sports landscape.
• Experience with sports data and presenting analysis to professional stakeholders.
• Excellent written communication, facilitation, time management and problem solving.
• Ability and willingness to travel across the region.

Responsibilities

• Lead onboarding for new customers and product education.
• Create tailored analyses showing how SkillCorner data supports recruitment and performance workflows.
• Assist customers in data integration via APIs, analytics tools, templates, dashboards and repeatable processes.
• Provide proactive and reactive support, manage priorities and coordinate resolutions.
• Develop success plans, monitor adoption and identify risks and expansion opportunities with Business Development.
• Capture and relay customer feedback to Product, Analysis and Marketing teams.
• Create reusable educational content and represent SkillCorner externally.

Skills

Customer success

Data analysis

APIs integration

SQL

English fluency

Spanish language

Tools

Python

APIs

Job description

SkillCorner is seeking a Customer Solutions Manager to strengthen relationships with soccer/football customers across North America. You will lead post-sales guidance, proactive analysis, product education and support while partnering with Sales on renewals and expansions.

Remote in the United States with travel across North America and some visits to Paris are required. The role emphasizes onboarding, education, data integration and client success metrics.