Remote Customer Solutions Manager - Adoption & Growth

Entrust Corporation

Field (NM)

On-site

USD 132,183 - 193,868

Full time

14 days+

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Benefits offered by this job

Health and well-being programs

401(k) matching

Life and disability insurance

Mental health coaching

Virtual fitness programs

Paid time off

12 paid holidays

Parental leave

Education reimbursement

Job summary

Entrust Corporation is seeking a Customer Solutions Manager to drive value realization for strategic customers. You will own success plans, monitor health, and lead cross-functional enablement across Entrust solutions.

Ideal candidates have 5+ years in customer success or related roles, strong stakeholder influence, and experience with Gainsight and Salesforce. Travel up to 20% is expected; health and security programs are a plus.

Qualifications

5+ years in customer success or related roles.
Ability to influence senior stakeholders in a matrix environment.
Strong analytical and operational discipline.
Experience partnering with Sales, Product, Support, and Services.
Willingness to travel up to 10–20%. (remote role)

Responsibilities

Own and execute Customer Success Plans to align objectives with Entrust capabilities and define measurable outcomes.
Monitor and improve customer health using engagement signals and product usage with monthly cadence.
Mitigate risks via cross-functional action plans across Sales, Support, Product, Engineering, and Services.
Lead adoption and enablement to accelerate CSP adoption and platform utilization.
Identify adoption-led growth opportunities with Sales and support renewal readiness.
Gather strategic feedback and ensure closed-loop reporting through Support and Jira.
Build advocacy programs and support executive sponsorship engagements.