Remote Customer Service/Travel Representative

OJALA TRAVEL; Michigan; Remote; USD 30,000 - 60,000; Full time

Job summary

An innovative travel company is seeking a Remote Customer Service/Travel Representative to provide exceptional support to travelers. In this role, you'll be the key contact for clients, helping them plan and manage their trips while resolving any issues that arise. You'll educate customers on travel policies and assist with bookings, ensuring a smooth and memorable experience. Join a supportive team that values your contributions and offers opportunities for career growth, travel discounts, and a flexible schedule. If you have a passion for travel and excellent customer service skills, this is the perfect opportunity for you!

Benefits

Competitive commission rate

Travel discounts

Career growth opportunities

Flexible schedule

Dynamic work environment

Qualifications

• 1-2 years in customer service or travel-related roles preferred.
• Familiarity with travel booking systems and tools is a plus.

Responsibilities

• Provide expert advice on travel destinations and assist with bookings.
• Resolve issues and handle customer complaints professionally.
• Maintain customer records and track satisfaction feedback.

Skills

Communication Skills

Problem-Solving Abilities

Time Management

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Amadeus

Sabre

Galileo

MS Office

Job description

Remote Customer Service/Travel Representative

We are looking for a friendly, proactive Remote Customer Service/Travel Representative to provide exceptional support to travelers, helping them plan, book, and manage their trips. In this role, you will be the key point of contact for clients, addressing inquiries, resolving issues, and ensuring smooth and memorable travel experiences from start to finish.

Key Responsibilities:

• Client Support & Consultation
  • Provide expert advice and recommendations on travel destinations, accommodations, flights, and activities
  • Assist clients with booking their travel, including flights, hotels, rental cars, and tours
  • Respond promptly to customer inquiries via phone, email, or chat and ensure timely follow-up
• Problem Resolution
  • Address and resolve any issues that arise before, during, or after the trip, including booking errors, cancellations, and travel disruptions
  • Handle customer complaints professionally and provide appropriate solutions or alternatives
• Travel Itinerary Management
  • Help customers create personalized travel itineraries, ensuring all details are aligned with their preferences and needs
  • Make changes or adjustments to existing bookings as necessary and provide updated itineraries
• Booking & Payments
  • Process travel bookings, payments, and cancellations while ensuring accurate and efficient transaction handling
  • Provide customers with clear explanations of payment options, insurance, and refund policies
• Customer Education & Recommendations
  • Educate clients on travel policies, such as visa requirements, health and safety regulations, and baggage policies
  • Suggest travel packages, promotions, or loyalty programs that align with customer preferences
• Database & Record Management
  • Maintain up-to-date customer records, booking details, and communication logs in the company’s system
  • Track customer satisfaction and collect feedback to help improve services

Requirements:

• Education: High school diploma or equivalent
• Experience: 1-2 years in customer service or travel-related roles preferred; familiarity with travel booking systems and tools (e.g., Amadeus, Sabre, or Galileo) is a plus
• Skills:
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and a positive attitude
  • Ability to multitask and manage time efficiently
  • Proficiency in MS Office or similar tools; familiarity with travel industry software

What We Offer:

• Competitive commission rate and incentives
• Travel discounts and perks
• Opportunities for career growth and professional development
• A supportive and dynamic work environment
• Flexible schedule - 1099 Business opportunity

Join our team and be part of an exciting journey to help travelers create unforgettable experiences!