Customer Service Representative | Travel | Work From Home

Destination Knot; Georgia (VT); Remote; USD 45,000 - 70,000; Full time

Job summary

Destination Knot is seeking a Customer Service Representative to support travelers through the planning and booking process. This fully remote role offers flexible scheduling, performance incentives, and the opportunity to work in a dynamic travel environment. Ideal candidates are service-minded, detail-oriented, and passionate about travel.

Benefits

Ongoing travel industry training

Access to exclusive travel tools

Incentive-based income opportunities

Travel discounts and perks

Supportive team culture

Qualifications

• Experience in customer service or travel industry is helpful but not required.
• Strong written and verbal communication skills.
• Ability to work independently and stay organized in a remote setting.

Responsibilities

• Assist clients with travel inquiries and booking options.
• Communicate with clients via email, phone, and messaging tools.
• Recommend and help book travel arrangements.

Skills

Communication

Customer Service

Organization

Independence

Job description

Customer Service Representative | Travel | Work From Home

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This range is provided by Destination Knot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $70,000.00/yr

Job Title:

Customer Service Representative | Travel | Work From Home

About Destination Knot:

At Destination Knot, we specialize in creating unforgettable travel experiences with care, attention to detail, and exceptional service. Whether it's a family vacation, honeymoon, cruise, or group retreat, we help our clients plan and book the perfect trip while offering expert guidance and personalized support throughout the entire journey.

Position Overview:

We’re seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you're service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives.

Key Responsibilities:

1. Assist clients with travel inquiries, booking options, and reservation management
2. Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
3. Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
4. Manage changes, cancellations, and special requests efficiently and accurately
5. Maintain updated records of client preferences, bookings, and correspondence
6. Collaborate with travel advisors and supplier partners to ensure seamless service
7. Stay informed on travel trends, destination updates, and special promotions
8. Deliver a client-first experience that builds trust, loyalty, and repeat business

Qualifications:

1. Experience in customer service or the travel industry is helpful but not required
2. Strong written and verbal communication skills
3. Ability to work independently and stay organized in a remote setting
4. Comfortable using email, booking platforms, and CRM tools (training provided)
5. Reliable internet access and a personal computer
6. Must be 18 years or older
7. Passion for travel and helping others plan their perfect trip

What We Offer:

1. Fully remote, flexible work-from-home opportunity
2. Ongoing travel industry training and professional development
3. Access to exclusive travel tools, resources, and destination information
4. Incentive-based income opportunities
5. Travel discounts and perks through our supplier network
6. Supportive, inclusive team culture and potential for career growth

Work Environment:

This position is fully remote and offers flexibility in scheduling. It's ideal for individuals who are self-motivated, client-focused, and ready to grow within a dynamic and exciting industry.