Customer Service Representative | Travel | Work From Home

Destination Knot; New York (NY); Remote; USD 45,000 - 70,000; Full time

Job summary

Destination Knot is seeking a remote Customer Service Representative passionate about travel. In this role, you will assist clients with their travel inquiries and bookings, providing tailored options and professional follow-up. Ideal candidates should possess strong communication skills and a client-first mindset, along with a desire for ongoing professional development in the travel industry. Enjoy flexible scheduling, travel discounts, and a supportive team culture.

Benefits

Travel discounts and perks

Ongoing industry training

Flexible work schedule

Incentive-based income opportunities

Supportive team culture

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently and stay organized.
• Familiarity with booking platforms and CRM tools is a plus.

Responsibilities

• Assist clients with travel inquiries and booking options.
• Communicate with clients professionally via email and phone.
• Recommend and help book travel arrangements.

Skills

Communication

Client service

Organization

Job description

Job Title:

Customer Service Representative | Travel | Work From Home

About Destination Knot:

At Destination Knot, we specialize in creating unforgettable travel experiences with care, attention to detail, and exceptional service. Whether it's a family vacation, honeymoon, cruise, or group retreat, we help our clients plan and book the perfect trip while offering expert guidance and personalized support throughout the entire journey.

Position Overview:

We’re seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you're service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives.

Key Responsibilities:

Assist clients with travel inquiries, booking options, and reservation management

Communicate with clients via email, phone, and messaging tools in a professional and friendly manner

Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities

Manage changes, cancellations, and special requests efficiently and accurately

Maintain updated records of client preferences, bookings, and correspondence

Collaborate with travel advisors and supplier partners to ensure seamless service

Stay informed on travel trends, destination updates, and special promotions

Deliver a client-first experience that builds trust, loyalty, and repeat business

Qualifications:

Experience in customer service or the travel industry is helpful but not required

Strong written and verbal communication skills

Ability to work independently and stay organized in a remote setting

Comfortable using email, booking platforms, and CRM tools (training provided)

Reliable internet access and a personal computer

Must be 18 years or older

Passion for travel and helping others plan their perfect trip

What We Offer:

Fully remote, flexible work-from-home opportunity

Ongoing travel industry training and professional development

Access to exclusive travel tools, resources, and destination information

Incentive-based income opportunities

Travel discounts and perks through our supplier network

Supportive, inclusive team culture and potential for career growth

Work Environment:

This position is fully remote and offers flexibility in scheduling. It's ideal for individuals who are self-motivated, client-focused, and ready to grow within a dynamic and exciting industry.

$45,000 - $70,000 a year