Remote Customer Service Travel Advisor

Epicescapesadventure; New York (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Job summary

Epicescapesadventure is seeking a Remote Travel Specialist based in New York City, NY. This position involves guiding clients through their travel experiences, from planning to post-trip follow-ups, ensuring their satisfaction every step of the way. The ideal candidate must have strong communication skills, a background in customer service, and a genuine passion for travel. The role offers remote flexibility and opportunities for professional growth while being part of a community dedicated to memorable client experiences.

Qualifications

• Excellent written and verbal communication skills are essential.
• Experience in customer service, especially in travel or hospitality preferred.
• Strong organizational skills and attention to detail required.

Responsibilities

• Respond to client inquiries across various channels in a timely manner.
• Support clients with booking modifications and special requests.
• Provide accurate information about travel documentation and agency processes.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Organizational skills

Tech-savvy

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Epic Escapes Adventure Travel Agency USA, based in Texas, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.