Remote Travel Client Care Specialist

Excitingtravelnow; Eugene (OR); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work flexibility

Travel discounts

Ongoing training and support

Job summary

Exciting Travel Now is seeking a Remote Travel Client Care Specialist to guide clients from planning through return home, delivering a seamless, stress-free service. You will handle inquiries across email, phone, and chat, assist with bookings, changes, and documentation, and share destination information.

Remote work offers flexible hours, exclusive travel perks, ongoing training, and a supportive team. Join a passionate travel-focused company that aims to create memorable journeys for clients

Qualifications

• Experience in customer service, preferably in travel, tourism, or hospitality.
• Strong communication skills and attention to detail.
• Comfort learning new booking systems and tools quickly.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging).
• Support clients with bookings, modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documents, and agency processes.

Skills

Communication skills

Customer service

Travel knowledge

Tech-savvy

Tools

Booking tools

CRM systems

Job description

About the job Remote Travel Client Care Specialist

Job Description: As a Remote Travel Client Care Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills— both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences