Remote Customer Service Supervisor, Revenue Cycle

Ensemble Health Partners; Cincinnati (OH); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Healthcare benefits

Professional development

Incentive programs

Job summary

Ensemble Health Partners is seeking a Customer Service Supervisor to provide frontline leadership and operational support for a growing Customer Service team. You will supervise full-time associates, drive coaching, quality oversight, and timely escalation while strengthening accountability.

The role is remote with possible onsite travel to client or corporate locations. Salary ranges from $52,100 to $78,150 per year, with opportunities for development and advancement within a recognized leader

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Minimum of 2–3 years of customer service, call center, healthcare, revenue cycle, patient financial services, or related experience preferred.
• Prior leadership, team lead, supervisory, coaching, or performance management experience preferred.

Responsibilities

• Provide daily leadership, coaching, and support to Customer Service associates to ensure performance expectations, quality standards, and service level goals are met.
• Monitor team productivity, call quality, customer interactions, and workflow performance to identify coaching opportunities and operational trends.
• Conduct regular one-to-one meetings, performance discussions, and development conversations to support associate growth, engagement, and accountability.
• Serve as an escalation point for complex customer concerns, account issues, service challenges, and operational barriers requiring supervisor review or intervention.
• Support performance management processes, including documentation, corrective action, recognition, and follow-up as appropriate.
• Partner with leadership, quality, training, and operational teams to address process gaps, improve consistency, and support client and departmental priorities.
• Assist with onboarding, training reinforcement, and ongoing development of associates to ensure understanding of policies, procedures, systems, and service expectations.
• Review and analyze performance metrics, quality results, service level trends, and associate outcomes to drive continuous improvement.
• Promote a positive associate experience by fostering communication, collaboration, professionalism, and a culture of accountability.
• Ensure team adherence to company policies, compliance requirements, revenue cycle procedures, and customer service standards.
• Perform other duties as assigned to support operational priorities, client needs, and business continuity.

Skills

Leadership

Coaching

Communication

Interpersonal

Problem solving

Analytical thinking

Customer service

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Epic

Microsoft Office

Job description

Ensemble Health Partners is seeking a Customer Service Supervisor to provide frontline leadership and operational support for a growing Customer Service team. You will supervise full-time associates, drive coaching, quality oversight, and timely escalation while strengthening accountability.

The role is remote with possible onsite travel to client or corporate locations. Salary ranges from $52,100 to $78,150 per year, with opportunities for development and advancement within a recognized leader