Remote Customer Service Team Lead - Healthcare RCM

Ensemble Health Partners; Blue Ash (OH); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Healthcare benefits

Time off

Tuition reimbursement

Certification support

Job summary

Ensemble Health Partners is seeking a Customer Service Supervisor to lead a growing team, coach associates, and ensure service standards are met. The role emphasizes accountability, development, and effective escalation to resolve issues promptly.

The position is remote with potential on-site travel to client locations, and requires 2–3 years of experience in customer service or healthcare revenue cycle, plus leadership skills and Epic knowledge.

Qualifications

• At least 2–3 years of customer service or related experience.
• Prior leadership or supervisory experience.
• Experience in physician and hospital operations, compliance and provider relations.
• Experience with Epic and revenue cycle processes.
• Willingness to travel to client locations; remote role may require onsite visits.

Responsibilities

• Provide daily leadership, coaching, and support to Customer Service associates to meet performance expectations and service levels.
• Monitor productivity, call quality, and workflow to identify coaching opportunities.
• Lead regular one-on-one performance discussions and development conversations.
• Serve as escalation point for complex customer concerns and operational barriers.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Education

High school diploma or GED

Associate degree preferred

Tools

Epic

Microsoft Office

CRM systems

Job description

Ensemble Health Partners is seeking a Customer Service Supervisor to lead a growing team, coach associates, and ensure service standards are met. The role emphasizes accountability, development, and effective escalation to resolve issues promptly.

The position is remote with potential on-site travel to client locations, and requires 2–3 years of experience in customer service or healthcare revenue cycle, plus leadership skills and Epic knowledge.