Remote Customer Service Supervisor - Lead & Coach Teams

Phenom People; Alaska; Remote; USD 52,000 - 90,000; Full time

Job summary

UnitedHealthcare is seeking a Supervisor Customer Service to lead a high-volume call center and mentor a team of agents. This national remote role offers flexible telecommuting from anywhere in the U.S. with full-time hours 8:00 AM–5:30 PM EST.

You will coordinate daily tasks, coach performance, handle escalations, and ensure quality service for members. Training provided; strong leadership and communication are essential.

Qualifications

• 2+ years in a customer service environment.
• Proficient with Windows and Microsoft Office applications.
• Ability to work 8:00 AM–5:30 PM EST (Mon–Fri).

Responsibilities

• Supervise daily/weekly/monthly activities of team members, including claim processing, calls, chats, and secure messaging.
• Lead proactive outbound campaigns and manage team commitment inventory.
• Set priorities to meet performance goals and coordinate with related teams.
• Provide coaching and feedback, conduct performance reviews, and handle escalations.
• Direct phone-based customer interaction to resolve inquiries and support members, customers, and providers.

Skills

Customer service experience

Windows OS

MS Office (Word, Excel, Outlook)

8:00–5:30 EST availability

Education

High School Diploma

Tools

UMR Claims Processing System

Job description

UnitedHealthcare is seeking a Supervisor Customer Service to lead a high-volume call center and mentor a team of agents. This national remote role offers flexible telecommuting from anywhere in the U.S. with full-time hours 8:00 AM–5:30 PM EST.

You will coordinate daily tasks, coach performance, handle escalations, and ensure quality service for members. Training provided; strong leadership and communication are essential.