Remote Customer Service Specialist — Work From Home

ACC Premiere, LLC.; Northern (KY); Hybrid; USD 15,000 - 17,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

Job summary

ACC Premiere is hiring a Remote Customer Service Representative. The role involves handling inquiries and complaints via phone, chat, and email, documenting interactions, and maintaining updated customer records. A strong knowledge base of products and services will be used to resolve issues and improve retention.

The position offers equipment provided and paid training with an emphasis on professional development, reliability, and customer-centric problem solving in a work-from-home setup.

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting consumer products and/or services.
• Excellent written and verbal communication skills; positive and professional demeanor.

Responsibilities

• Handle customer inquiries and complaints promptly and professionally.
• Document and update customer records based on interactions.
• Maintain a knowledge base of products and services and aid retention.

Skills

Customer service

Call center experience

Written and verbal communication

Problem solving

Education

HS diploma

Tools

CRM

ACD Tools

Job description

ACC Premiere is hiring a Remote Customer Service Representative. The role involves handling inquiries and complaints via phone, chat, and email, documenting interactions, and maintaining updated customer records. A strong knowledge base of products and services will be used to resolve issues and improve retention.

The position offers equipment provided and paid training with an emphasis on professional development, reliability, and customer-centric problem solving in a work-from-home setup.