Remote Customer Service Specialist – Payments & Accounts

defi SOLUTIONS

Westlake (TX)

On-site

USD 36,000 - 52,000

Full time

21 hours ago

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Benefits offered by this job

Paid Training

PTO 4 weeks per year

Tuition Reimbursement

Benefits Package (Day One)

Job summary

defi SOLUTIONS is seeking a Customer Service Specialist to manage a high volume of calls, explain account status, review payment options, and process requests with a solutions-focused approach. The role emphasizes accuracy, empathy, and compliance in a fast-paced environment.

Ideal candidates have at least one year in a high-volume center, remote-work capability, and the ability to navigate online banking tasks like password resets and payment processing. Training is provided from day one.

Qualifications

Experience in a high-volume contact center.
Proven remote-work capability with reliable internet.
Familiarity with account/status inquiries and payment processing.

Responsibilities

Assist customers with bank and auto loan account questions in a high-volume contact center environment.
Handle inbound and outbound calls professionally while providing accurate account support.
Process ACH requests and provide payoff quotes for consumers and dealers.
Update customer information and assist with online banking needs, including password resets.
Document customer interactions accurately and maintain professionalism and compliance.