Remote Customer Service Specialist I

KinderCare Learning Companies; Beaverton (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Discounted child care benefits

Medical, dental, and vision coverage

Job summary

KinderCare Learning Companies is seeking a Customer Service Specialist to join our family operations team. This remote role supports families by handling billing inquiries, system questions, and general support across KinderCare and Champions brands.

You’ll de-escalate concerns with calm, solution-focused communication, build strong relationships with families and business partners, and document interactions in our ticketing system. Bilingual in English and Spanish is a plus.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Able to de-escalate issues and maintain calm, solution-focused communication.
• Proven ability to log and track interactions accurately.

Responsibilities

• Assist families with billing issues, system support, and general inquiries via phone, email, and chat.
• De-escalate customer concerns to resolve conflicts and ensure positive outcomes.
• Build relationships with families and business partners across KinderCare brands.
• Log and document all interactions in the internal ticketing system.
• Collaborate with team to answer parent questions and improve processes.

Skills

Customer service

Communication

Problem solving

Time management

Job description

KinderCare Learning Companies is seeking a Customer Service Specialist to join our family operations team. This remote role supports families by handling billing inquiries, system questions, and general support across KinderCare and Champions brands.

You’ll de-escalate concerns with calm, solution-focused communication, build strong relationships with families and business partners, and document interactions in our ticketing system. Bilingual in English and Spanish is a plus.