Service Desk Specialist — IT Support & Customer Care

KinderCare Learning Companies; Beaverton (OR); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Discounted child care benefits

Medical, dental, and vision benefits

Employee assistance programs

Health and wellness programs

Job summary

KinderCare Learning Companies is seeking a dedicated Service Desk Coordinator to support its National Support Center and field staff. You will manage inquiries via phone, email, and chat, troubleshoot technical issues, and ensure timely updates to customers.

This role emphasizes clear communication, fast resolution, and strong documentation in a busy IT environment. Ideal candidates have 1–2 years in technical customer service, familiarity with Windows/Mac OS, and experience using ITSM tools

Qualifications

• 1-2 years of experience providing technical customer service support via phone and email.
• Experience supporting hardware/software and basic IT services.
• High School graduate; 2- or 4-year college degree a plus.
• Excellent written and verbal English communication; strong customer service mindset.
• Ability to document and track issues, follow processes, and meet time constraints.
• Bilingual English & Spanish a plus.

Responsibilities

• Serve as front line support for NSC and Field staff via phone, ticketing, and email.
• Provide empathetic, timely resolution and clear updates to customers.
• Own customer issues from start to finish and drive to resolution.
• Diagnose and troubleshoot hardware, software, account maintenance, or connectivity issues.
• Track issues and escalate to appropriate internal teams when needed.
• Document issues, maintain knowledge base, promote self-service for employees.

Skills

Customer service

English communication

Team player

Problem solving

Education

High School diploma

Associate or higher (preferred)

Tools

Windows

Mac OS

Laptops

Mobile devices

ServiceNow

Business applications

Job description

KinderCare Learning Companies is seeking a dedicated Service Desk Coordinator to support its National Support Center and field staff. You will manage inquiries via phone, email, and chat, troubleshoot technical issues, and ensure timely updates to customers.

This role emphasizes clear communication, fast resolution, and strong documentation in a busy IT environment. Ideal candidates have 1–2 years in technical customer service, familiarity with Windows/Mac OS, and experience using ITSM tools