Customer Service Representative

Beyond Finance; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Customer Service Representative to join their mission of helping clients achieve financial freedom. This role involves providing exceptional support to clients as they navigate financial hardship programs. You'll undergo a comprehensive training program to ensure you're equipped to deliver top-notch service. The position is remote, allowing you to work from home while engaging with clients and resolving their inquiries. If you're passionate about customer service and want to be part of a team that values compassion and ethics, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Generous PTO

401(k) Matching

Paid Parental Leave

Career Development

Merit Advancement Opportunities

Qualifications

• 1+ year of call center experience required, preferably in high volume.
• Strong computer technical skills and ability to navigate complex systems.

Responsibilities

• Provide caring customer service experience over high volume inbound and outbound calls.
• Identify and resolve client issues using active listening and critical thinking.

Skills

Call Center Experience

Bilingual - Spanish

Communication Skills

Problem Solving

Technical Skills

Education

High School Diploma

Tools

CRM Software

Desktop Computer

Job description

Join to apply for the Customer Service Representative role at Beyond Finance

Join to apply for the Customer Service Representative role at Beyond Finance

Get AI-powered advice on this job and more exclusive features.

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About The Role

Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s white glove service standard.

As a Customer Service Representative, you will complete a four week training program to become an expert in Beyond's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Specialist role is a remote position.

Our call center is open 7 days a week. The hours are M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST.

What You’ll Do

• Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment
• Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship
• Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
• Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner
• Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times
• Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues
• Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.
• Meet and exceed client centric performance expectations focused around quality of service and efficiency
• Engage with feedback to leader and team to collaborate and streamline workflows
  
  

What We Look For

• Minimum 1 Year of Call Center Experience Required (High Volume preferred!)
• Bilingual - Spanish (preferred / not required)
• Reliable, High Speed, Internet connection (Required)
• Strong computer technical skills with the ability to learn and navigate complex systems
• Excellent communication skills (written, verbal, and listening)
• You operate with understanding, active listening, patience, empathy and kindness to customers
• Strong interpersonal skills and can independently handle routine and complex client inquiries
• Have a people-focused approach and solution mindset, you’re an effective problem solver.
• Effective at time management, planning & organizing tasks
• Ability to work from home in a distraction free environment
  
  

The base salary range represents the low and high end of the anticipated salary range for this position. The actual base salary offered will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed.

Base Pay Range

$19—$20 USD

Why Join Us?

Benefits

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training
  
  

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Beyond Finance by 2x

Get notified about new Customer Service Representative jobs in United States.

South Carolina, United States 3 months ago

Massachusetts, United States 3 months ago

United States $48,000.00-$70,000.00 1 week ago

Customer Success Representative (Smart Answering)

Customer Support Representative (Remote - US)

San Francisco, CA $19.00-$20.00 1 month ago

Inbound Customer Service Agent-Bodewell (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.