Remote Customer Service & Sales Representative – Career Change Opportunity (Training Provided | No Cold Calls)

Ian Graham Agency, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote work

Structured training

Mentorship

Lead generation provided

Job summary

Ian Graham Agency, LLC is seeking self-motivated professionals for a fully remote role in the United States. The position emphasizes customer-service driven conversations with leads who have requested information, guiding clients through simple life insurance applications, and counseling them on available coverage options.

You can start part-time and transition to full-time as results grow. Training is structured with scripts and mentorship, and earnings are commission-based with monthly bonuses

Qualifications

• Customer service or people-facing experience required.
• Willing to learn a new skill set with guidance.
• Comfortable working remotely from home.
• U.S. Citizens or Permanent Residents; pass background check.

Responsibilities

• Follow up with inquiries via Zoom or phone.
• Provide a positive customer service experience during appointments.
• Explain coverage options and assist with simple applications.
• Participate in structured training and mentorship.
• Work independently from home while staying connected to the remote team.

Skills

Customer service experience

People-facing experience

Remote work capable

Willing to learn

Zoom proficiency

Tools

Zoom

Job description

Looking for a Career That Fits Your Life?

If you’ve built your experience in customer service, sales, education, hospitality, retail, or administrative work and feel ready for something more flexible, scalable, and rewarding, this remote opportunity offers a practical path to change careers without starting over.

This role is designed for professionals who are reliable, people-focused, and ready to learn a new skill set with structured guidance. Many team members begin part-time and transition into full-time hours as their results grow. No previous sales or insurance background is required.

What You’ll Be Doing

This is a customer service-driven role that involves helping individuals who have already asked for information. Conversations are scheduled, professional, and focused on problem-solving — not pressure or cold outreach.

• Follow up with individuals who requested information online, by phone, or through mail
• Provide a positive customer service experience via Zoom or phone appointments
• Explain coverage options clearly and help clients complete simple applications
• Use a step-by-step process supported by training, scripts, and mentorship
• Work independently from home while staying connected to a supportive remote team

Typical full-time time allocation:

• 5-10 hours per week on phone follow-ups and confirmations
• 10-20 hours per week meeting with customers
• 5-10 hours per week on training, development, and administrative tasks

Compensation & Growth Potential

• Commission-based compensation with monthly bonus opportunities
• Performance-based increases available every 2-3 months
• No quotas and no cap on income

Earnings vary based on performance. Figures reflect averages of active representatives.

Who This Role Is Best For

• Individuals with strong customer service or people-facing experience
• Career-switchers seeking remote work and income growth
• Self-motivated professionals comfortable working from home
• Those open to coaching and following a proven system
• U.S. Citizens or Permanent Residents able to pass a background check

No license? We provide guidance and support to help you obtain your Life Insurance License.

Why People Transition Into This Role

• Fully remote, work-from-home environment
• Warm leads provided — no cold calling
• Structured training and one-on-one mentorship
• Transferable skills from customer service and education backgrounds
• Opportunity to build a long-term career without returning to school

About the Company

Ian Graham Agency, LLC is a remote financial services agency built on mentorship, integrity, and repeatable systems. We specialize in mortgage protection, final expense, retirement solutions, and debt elimination strategies, helping individuals from diverse professional backgrounds build successful remote careers.