Remote - Customer Service Representative - TPA

Freddie Mac; Tampa (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in Contact Center Solutions invites applications for a remote customer service role that offers flexibility and growth opportunities. Candidates will handle customer inquiries, assist with troubleshooting, and provide solutions. A competitive benefits package is included, along with development programs to enhance your skills.

Benefits

Comprehensive health care plan

Retirement plan options with 401k and IRA

Paid time off for vacation and sick leave

Training and development programs

Qualifications

• 1-2 years of customer service experience.
• Ability to work independently in a remote setting.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with troubleshooting issues.
• Process orders, amendments, and returns efficiently.

Skills

Communication

Problem-solving

Critical thinking

Time management

Education

High school diploma or equivalent

Job description

Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Opportunity for remote work, providing flexibility in your schedule
- Comprehensive health care plan including medical, dental, and vision coverage
- Retirement plan options with 401k and IRA
- Paid time off for vacation, sick leave, and public holidays
- Training and development programs to enhance your skills and career growth

What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Assist customers with troubleshooting issues and provide accurate solutions
- Process orders, amendments, and returns efficiently
- Escalate unresolved issues to senior staff when necessary
- Provide feedback to improve customer service processes

What is Required (Qualifications):
- High school diploma or equivalent required
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and an ability to think critically
- Ability to work independently and manage time effectively in a remote setting

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or remote support role
- Reliable internet connection and a quiet home office environment
- Familiarity with customer service software and tools

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