Remote Customer Service Representative

PestCo; Post Falls (ID); Remote; Full time

Job summary

PestCo is seeking a Remote Customer Service Representative to manage customer inquiries and provide exceptional service. This full-time role offers comprehensive benefits and opportunities for growth within a leading pest control company. Ideal candidates will possess strong communication skills and a customer-focused mindset.

Benefits

Health Insurance

401K

Paid Time Off

Life Insurance

Disability

Qualifications

• Strong communication skills required.
• Customer service experience preferred.

Responsibilities

• Manage incoming calls and customer inquiries.
• Develop knowledge of company products and services.
• Maintain customer sales lead database.

Skills

Communication

Customer Service

Organizational Skills

Creativity

Self-Motivated

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Mac

Job description

Join to apply for the Remote Customer Service Representative role at PestCo.

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This range is provided by PestCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Work. Grow. Build. Life.

Pointe Pest Control uses the finest products available in the industry. We prioritize our customers’ safety and the environment while providing effective, high-quality pest control services. For more information, visit www.pointepest.com.

Pointe Pest Control is part of PestCo, one of the 12 largest pest control companies in the US, offering services across residential and commercial sectors. We value outstanding people as key to our success.

Location:

Remote or In-Office if located in desired area

Position Type:

Full-Time

Schedule:

Monday-Friday

Key Responsibilities:

• Manage incoming calls and customer inquiries.
• Maintain a customer sales lead database.
• Respond promptly to customer questions and concerns.
• Identify and assess customer inquiries to ensure satisfaction.
• Receive education and training on-the-job.
• Maintain an efficient daily activity calendar.
• Develop knowledge of company products, processes, and services.
• Perform additional duties as assigned by management.

Why Join the PestCo Team?

• Comprehensive benefits including overtime, paid time off, health insurance, 401K, HSA, FSA, life insurance, disability, and more.
• Educational resources and on-the-job training.

Benefits are effective from the first of the month following hire date.

Qualifications & Requirements:

• High school diploma or equivalent.
• Strong communication skills (verbal, written, in-person).
• Excellent customer service and presentation skills.
• Organizational and multitasking abilities.
• Creativity, patience, and compassion.
• Self-motivated.
• Proficiency with Microsoft Word, Excel, PowerPoint, Mac.
• Ability to pass a background check.
• Pest Control customer service experience preferred.

Learn more at pestcoholdings.com.

PestCo is an equal opportunity employer, committed to diversity and inclusion in the workplace, prohibiting discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity/expression, or other protected characteristics.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services