Remote Customer Service Representative

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to deliver exceptional service in a fully remote role. Responsibilities include assisting callers with claims, processing documents, and maintaining compliance with operational standards. Applicants should have customer service experience or a relevant degree and be proficient in MS Office. The position offers a competitive pay range and various benefits.

Benefits

Medical, Dental, Vision insurance

401(k) with pre-tax and Roth options

PTO, vacation, sick leave

Employee Assistance Program

Qualifications

• 1-2+ years of call center or office-based customer service experience.
• Preferred experience in insurance, financial services, or related fields.

Responsibilities

• Provide accurate claim information and gather details for processing.
• Maintain compliance with operational standards and meet call center metrics.

Skills

Customer Service

Communication

Proficiency in MS Office

Education

High school diploma or GED

Bachelor's degree

Job description

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

The Customer Service Representative (CSR) is on the front line in helping our organization deliver on its Core Values. The CSR will consistently deliver the BEST Customer Service by providing timely, accurate, and customer-focused benefit and claim information for all the products administered by our program. Responsibilities include assisting call center callers with claim information, soliciting necessary details to process claims, documenting interactions, and working with various insurance products in a remote team environment.

Required Skills & Abilities

• 1-2+ years of call center or office-based customer service experience, or a Bachelor's degree in lieu of experience
• Preferred experience in insurance, financial services, or related fields
• Health insurance/Benefits/Claims experience is a plus
• Proven work tenure from previous employment
• High school diploma or GED required
• Proficiency in MS Office applications (Word, Excel, databases)

Key Accountabilities

• Provide external and internal callers with accurate claim information, gathering details needed for claim processing
• Accurately record information in the claim system, issue acknowledgments, and process documents promptly
• Maintain compliance with operational standards and meet call center metrics
• Deliver empathetic customer service, building trust and anticipating needs
• Support team collaboration and foster a positive work environment

Details

• 100% remote; equipment provided
• Applicants need a reliable internet connection and quiet workspace
• Schedule: Monday to Friday, 8:30am - 5:00pm PST (45-minute lunch, 38.5 hours/week)
• Pay: $18 - $20/hr based on experience or education
• Weekly pay; Medical, Dental, Vision benefits included

Pay and Benefits

The pay range is $18.00 - $20.00/hr. Eligibility for benefits depends on job classification and employment duration, and may include:

• Medical, dental & vision insurance
• Critical Illness, Accident, Hospital coverage
• 401(k) with pre-tax and Roth options
• Voluntary Life & AD&D insurance
• Short and long-term disability
• HSA and transportation benefits
• Employee Assistance Program
• PTO, vacation, sick leave

Workplace Type

This is a fully remote position.

Application Deadline

Expected closing date: May 16, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 clients including 80% of the Fortune 500. We focus on strategy, design, and execution to deliver business value and foster community impact. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any protected characteristic.