Remote Customer Service Representative

TEKsystems; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative to provide exceptional service and support to clients. This entry-level role involves assisting customers with claims and ensuring a high level of service. The position is fully remote, offering competitive pay and benefits, including medical, dental, and vision coverage. Applicants should have customer service experience or a relevant degree. Join a supportive team dedicated to excellence in customer care.

Benefits

Medical, Dental & Vision Benefits

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• 1-2+ years of call center or office-based customer service experience.
• Proficiency in MS Office applications required.

Responsibilities

• Provide timely and accurate claim information to customers.
• Document claims and maintain compliance with operational standards.

Skills

Customer Service

Communication

Empathy

Education

Bachelor's Degree

High School Diploma or GED

Tools

MS Office

Job description

Join to apply for the Remote Customer Service Representative role at TEKsystems

Join to apply for the Remote Customer Service Representative role at TEKsystems

The Customer Service Representative is on the front line in helping our organization deliver on its Core Values. First and foremost, the CSR will consistently deliver the BEST Customer Service. The CSR provides our customers with timely, accurate, and customer-focused benefit and claim information for all the products administered by our program. Duties include providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and perform well in a remote call center team environment.

Required Skills & Abilities

• 1-2 + years of related call center or office-based customer service experience
• In lieu of related experience, Bachelor's degree is also accepted.
• Preferred experience in insurance, financial services or related.
• Health insurance/Benefits/Claims experience is a plus
• Proven work tenure from previous work experience
• Must have a high school diploma or GED.
• Proficiency in MS Office applications (especially word processing, and database/spreadsheet) required.
  
  
  

Key Accountabilities

• Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
• Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.
• Anticipate customer needs and take action.
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
  
  
  

Details

• 100% remote | Equipment Provided.
• Applicants must provide the internet and a quiet workspace.
• Schedule: Monday to Friday | 8:30am - 5:00pm PST (45 minute lunch, 38.5 hours per week)
• Pay: $18 - $20/hr. based on related experience or education
• Pay cycle – Weekly | Medical, Dental & Vision Benefits offered.
  
  
  

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 16, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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