Customer Service Representative 3

Freddie Mac; Phoenix (AZ); Remote; USD 36,000 - 45,000; Full time

Job summary

A leading government health care services organization is seeking a dedicated customer service professional to join their team in Phoenix, Arizona. This role involves addressing inquiries, resolving customer issues, and providing support both virtually and in-house. The ideal candidate will have experience in customer service and knowledge of Arizona Medicaid programs. The position offers flexible remote work options, a comprehensive benefits package, and opportunities for career advancement.

Benefits

Comprehensive benefits package

Flexible remote work options

Generous paid time off

Participation in Public Service Loan Forgiveness Program

Qualifications

• Minimum of two years in customer service.
• Knowledge of Arizona Medicaid programs.

Responsibilities

• Respond to calls from DMPS OCA and Provider Services.
• Research and analyze complex customer concerns.
• Process various case actions and ensure accurate updates.

Skills

Analytical Skills

Problem-Solving

Communication

Tools

Computer Systems

Job description

Employer Industry: Government Health Care Services

Why consider this job opportunity:
- Salary of $36,608
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package, including medical, dental, life, and disability insurance
- Generous paid time off, including 10 paid holidays, vacation, and sick leave
- Participation eligibility in the Public Service Loan Forgiveness Program

What to Expect (Job Responsibilities):
- Respond to calls from the DMPS OCA and Provider Services, addressing inquiries from high-level sources and adhering to call center guidelines
- Research and analyze complex customer concerns, utilizing computer information systems to resolve issues
- Process various case actions and ensure accurate verification and updates of information in systems
- Provide support and assistance to members and the general public, both virtually and in-house
- Participate actively in team meetings and agency initiatives

What is Required (Qualifications):
- Minimum of two years of experience in a multi-functional customer service environment
- Knowledge of Arizona Medicaid programs and eligibility systems
- Strong analytical, problem-solving, and decision-making skills
- Exceptional written and verbal communication abilities
- Proficiency in various computer systems and applications

How to Stand Out (Preferred Qualifications):
- Experience working in medical eligibility, enrollment, claims processing, or claims customer service
- Bilingual (Spanish) language skills

#GovernmentJobs #CustomerService #HealthcareCareers #RemoteWork #CareerDevelopment

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