Remote Customer Service Representative

Talentify; Macon (GA); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Simple IRA

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Paid Time Off

Merit Rewards

Semi-Annual Reviews

Job summary

Talentify is seeking a Work from Home Customer Service Representative. You will handle inbound dealership calls, schedule service appointments, and update customer and vehicle details from a quiet, home office. The role requires clear communication, reliability, and basic automotive knowledge to meet dealership objectives.

All applications and training are conducted virtually. Ideal candidates excel in a high-volume environment, are team players, and comply with privacy and Do Not Call

Qualifications

• Customer service experience required.
• Must have reliable high-speed internet and quiet workspace.
• Able to type 35 WPM and meet system requirements.
• Automotive knowledge is a plus.

Responsibilities

• Receive inbound calls on behalf of dealership clients and follow required scripting to assist customers.
• Schedule service appointments and answer basic inquiries as needed.
• Project a friendly and helpful demeanor while communicating with customers.
• Gather and update customer and vehicle information.
• Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls.
• Work efficiently and effectively in a team-based environment.
• Conduct outbound calls following a pre-designed script and schedule service appointments according to promotional offers.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Skills

Verbal communication

Quiet workspace

High-speed internet

Wired headset

Typing 35 WPM

Customer service experience

Automotive knowledge

Job description

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Our Work from Home Customer Service Representatives are passionate about helping customers and making every interaction an unforgettable experience. We want people with personalities that will show through on the phone, who love making an impact with every customer interaction.

If you're someone who is confident in a high-volume, outbound-focused role, we'd like to hear from you.

Note: All applications, interviews, orientation, and training will be completed virtually.

Job Duties:

• Receive inbound calls on behalf of dealership clients and follow required scripting to assist customers.
• Schedule service appointments and answer basic inquiries as needed.
• Project a friendly and helpful demeanor while communicating with customers.
• Gather and update customer and vehicle information.
• Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls.
• Work efficiently and effectively in a team-based environment.
• Conduct outbound calls following a pre-designed script and schedule service appointments according to promotional offers.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Benefits

Our benefits programs were designed with our team members' preferences in mind. Some of the benefits offered are:

• Simple IRA Retirement Plan with 3% company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Paid Time Off
• Merit based rewards system
• Semi-Annual Pay and Performance reviews

Eligibility and Location

Eligible Applicants must be located within one of the following states:

• Georgia
• North Carolina
• Ohio
• Pennsylvania
• Texas
• West Virginia

Position Requirements

Requirements:

• Excellent verbal communication skills
• A quiet workplace, free from distractions.
• High-speed internet
• A compatible wired headset
• Be able to type 35 Words Per Minute
• Pass all system requirements
• Previous customer service experience is required
• Some automotive knowledge is preferred

Schedule/Availability

Tags:

customer service, supplemental income, work from home, remote, virtual, teamwork, call center, automotive, BDC

This position is currently accepting applications.