Remote Customer Service Representative - Work From Home

Everise; Iowa; Remote; USD 21,000 - 30,000; Full time

Job summary

PSG Global Solutions, LLC is seeking dependable Customer Service Representatives to assist customers, resolving concerns and explaining products with care. This work-from-home role targets older adults and requires strong communication and problem-solving skills.

You will handle high-volume calls, navigate multiple systems, and meet quality, productivity, and attendance targets while working evenings, weekends, and potential overtime. A healthcare background is preferred but not required.

Qualifications

• 3–6 months of customer service experience; healthcare experience preferred.
• Clear communication, analytical, and problem-solving skills, with a caring approach to customer service—especially when assisting older adults.
• Integrity, dependable attendance, adaptability, and flexibility to work evenings, weekends, possible holidays, and occasional overtime.
• Ability to pass a background check and drug screening.

Responsibilities

• Handle high-volume incoming calls, assess customer needs, and explain relevant products and services with professionalism, patience, and care.
• Navigate multiple systems to gather and accurately document customer information.
• Use sound judgment to resolve concerns during the first call whenever possible, follow company policies and client guidelines, and escalate issues when needed.
• Meet service quality, productivity, and attendance expectations while adapting to change and identifying opportunities to improve the customer experience.

Skills

Customer service

Clear communication

Problem-solving

Healthcare experience

Education

Relevant degree

Job description

Make a difference with every call.

Help customers get the answers and support they need. We areseeking dependable, compassionate Customer Service Representatives who canlisten carefully, resolve concerns, and make complex information easier tounderstand. In this role, you will handle incoming calls, navigate multiplesystems, and provide professional, thoughtful service, including support forolder adults.

What you’ll do

• Handlehigh-volume incoming calls, assess customer needs, and explain relevantproducts and services with professionalism, patience, and care.
• Navigatemultiple systems to gather and accurately document customer information.
• Usesound judgment to resolve concerns during the first call wheneverpossible, follow company policies and client guidelines, and escalatissues when needed.
• Meetservice quality, productivity, and attendance expectations while adaptingto change and identifying opportunities to improve the customerexperience.

What you’ll bring

• Atleast 3- 6 months of customer service experience; healthcare experience ispreferred. A relevant degree or appropriate education may substitute forexperience.
• Clearcommunication, analytical, and problem-solving skills, with a caringapproach to customer service—especially when assisting older adults.
• Integrity,dependable attendance, adaptability, and flexibility to work evenings,weekends, possible holidays, and occasional overtime.
• Abilityto pass a background check and drug screening.

Work-from-home requirements

• Adedicated workspace in your home.
• Internetspeeds of at least 20 Mbps download and 10 Mbps upload.
• Awired internet connection; wireless access is not permitted.