Remote Customer Service Representative

Coworx Staffing Services; Harrisburg (Dauphin County); Hybrid; USD 21,000 - 30,000; Full time

Job summary

CoWorx Staffing Services is seeking motivated Call Center Representatives for the Harrisburg, PA area. You will handle a high volume of inbound and outbound calls, delivering professional and courteous support to customers.

The role requires excellent communication, active listening, and problem-solving skills in a fast-paced environment. Training may be conducted in Harrisburg, PA with in-office sessions; remote work becomes available after training completion.

Qualifications

• High school diploma or GED is required.
• Previous call center experience is preferred.
• Previous customer service experience is preferred.
• Strong verbal and written communication skills.
• Excellent active listening and problem-solving abilities.
• Strong typing and computer skills.
• Detail-oriented with the ability to multitask.
• Reliable, adaptable, and customer-focused.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Listen carefully to customer concerns and provide appropriate solutions.
• Answer questions accurately while delivering a positive customer experience.
• Document customer interactions and maintain detailed records in company systems.
• Navigate multiple computer applications and web-based tools simultaneously.
• Meet quality, productivity, and attendance expectations.
• Maintain professionalism and confidentiality in all customer interactions.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Typing

Multitasking

Customer focus

Reliability

Bilingual

Education

High school diploma or GED

Job description

Job Description

Location

Harrisburg, Pennsylvania

CoWorx Staffing Services is seeking motivated and customer-focused Call Center Representatives for a upcoming positions in the Harrisburg, PA area.
If you enjoy helping people, solving problems, and delivering excellent customer service, we’d love to hear from you!
In this role, you will handle a high volume of inbound and outbound calls while providing professional, courteous, and efficient support to customers. The ideal candidate is an excellent communicator who can actively listen, think critically, and provide accurate information in a fast-paced environment.

• 8-hour shifts available between 7:00 AM and 8:00 PM
• Remote after training is completed
• In-office training may be required in Harrisburg, PA
• Additional pay is available once training is completed

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Listen carefully to customer concerns and provide appropriate solutions
• Answer questions accurately while delivering a positive customer experience
• Document customer interactions and maintain detailed records in company systems
• Navigate multiple computer applications and web-based tools simultaneously
• Meet quality, productivity, and attendance expectations
• Maintain professionalism and confidentiality in all customer interactions

Desired Background/Skills

• High school diploma or GED required
• Previous call center experience preferred
• Previous customer service experience preferred
• Strong verbal and written communication skills
• Excellent active listening and problem‑solving abilities
• Strong typing and computer skills
• Detail-oriented with the ability to multitask
• Reliable, adaptable, and customer-focused
• Bilingual candidates are encouraged to apply

Other Information

Don’t miss out on this excellent opportunity to join a hardworking, supportive team.
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

Interested candidates please reference job code 251014 when responding to this ad.