Remote Customer Service Representative

Lensa; Birmingham (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

Lensa is seeking a Customer Service Representative to assist Medicare and Medicaid recipients. This fully remote position requires strong communication skills and the ability to work a flexible schedule. Join a team that values customer service excellence and be part of a supportive and dynamic work environment.

Benefits

Medical, dental & vision coverage

401(k) Retirement Plan

Employee Assistance Program

Short and long-term disability

Transportation benefits

Qualifications

• Must be comfortable with rapidly changing environments.
• Availability for a full schedule range Monday through Saturday.

Responsibilities

• Speak to Medicare/Medicaid recipients about healthcare options.
• Assist consumers with account creation and management.
• Engage with customers over the phone and chat inquiries.

Skills

Communication

Customer Service

Flexibility

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Requirements

No time off during training

Start Date: July 7th

Fully Remote w/ equipment provided

Available for full schedule range Monday through Saturday* (7:45AM to 8:15PM)

Saturdays shifts only available during open enrollment (OEP)

• Schedules may change to accommodate OEP, must be flexible!
  
  

Job Description

• Speaking to Medicare/Medicaid eligibility recipients about their healthcare coverages, options, and eligibility.
• Assisting consumers with account creation and account management and resetting passwords.
• Must be comfortable with rapidly changing environments and being available to work on special projects as needed.
• Uploading documents while answering calls from consumers.
• Engage with customers over the phone and reply to online chat inquiries
• Updating billing and payment preferences.
  
  

#priorityeast

Pay and Benefits

The pay range for this position is $15.00 - $16.00/hr.

Eligibility Requirements Apply To Some Benefits And May Depend On Your Job Classification And Length Of Employment. Benefits Are Subject To Change And May Be Subject To Specific Elections, Plan, Or Program Terms. If Eligible, The Benefits Available For This Temporary Role May Include The Following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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