Moen Bi-Lingual (English/Spanish) Customer Service Representative

Freddie Mac; North Olmsted (OH); Remote; USD 37,000 - 44,000; Full time

Job summary

A leading company in the home improvement industry is seeking a Bi-Lingual Customer Service Representative. This full-time position offers competitive pay and opportunities for career advancement in a supportive remote environment. Ideal candidates will have strong communication skills and experience in customer service.

Benefits

Comprehensive benefits from day one

Flexible schedule

Opportunities for career advancement

Supportive and inclusive company culture

Qualifications

• Required: 2 years in customer service or contact center.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Manage inbound calls from Spanish and English-speaking consumers.
• Identify and resolve product issues.
• Maintain adherence to call quality metrics.

Skills

Communication

Problem Solving

Bilingual (English/Spanish)

Customer Service

PC Skills

Education

High School diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office Suite

ERP systems (e.g., SAP, Oracle)

Job description

Moen Bi-Lingual (English/Spanish) Customer Service Representative

Pay $18.00 / hour

Location North Olmsted/Ohio

Employment type Full-Time

Job Description

Req#: 744000062449370 Employer Industry: Home Improvement and Consumer Products

Why consider this job opportunity:
- Salary up to $44,000
- Competitive starting rate of $18/hour with additional monthly and annual bonus opportunities
- Comprehensive benefits from day one, including medical, dental, vision, and 401K
- Opportunities for career advancement through a self-led career development program
- 100% remote work with a flexible schedule
- Supportive and inclusive company culture that values diversity and personal authenticity

What to Expect (Job Responsibilities):
- Deliver exceptional consumer experiences that promote positive "word of mouth" for the employer
- Manage inbound calls from Spanish and/or English-speaking consumers, addressing product and technical support inquiries
- Identify and resolve product issues while providing clear explanations of solutions
- Utilize technology effectively to assist consumers with product identification and troubleshooting
- Record consumer information and maintain adherence to call quality and productivity metrics

What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of 2 years of experience in a contact center or fast-paced customer service environment
- Excellent verbal and written communication skills
- Proficient PC skills, particularly with Microsoft Office Suite, including Outlook and Word
- Must meet internet speed requirements and adhere to the employer's Remote Work Policy

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree preferred
- Prior experience with ERP systems (e.g., SAP, Oracle) preferred

#HomeImprovement #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

The best remote jobs for you

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.