Customer Service Representative – Remote

Menvos HR Consulting; Georgia; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading HR consulting firm in Georgia is seeking a Customer Service Representative to handle inquiries via phone, email, and chat. The ideal candidate will have strong communication skills and the ability to work independently in a remote setting. Responsibilities include resolving customer issues and maintaining records in CRM software. This position offers opportunities for those with prior customer service experience.

Qualifications

• Previous remote customer service experience is a plus.
• Ability to work independently.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and escalate complex cases.
• Maintain records of customer interactions in our CRM system.

Skills

Excellent communication

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

CRM software

Remote communication tools

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues and escalate complex cases when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain records of customer interactions in our CRM system.

Qualifications

• High school diploma or equivalent.
• Previous remote customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• Familiarity with CRM software and remote communication tools.