Remote Insurance Representative

Afni, Inc.; North Carolina; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Full-time hours

Paid time off

Sick time

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Referral program

Career growth

Annual reviews

Job summary

Afni, Inc. in the United States is hiring an Insurance Specialist to handle inbound calls from warm leads, assess customer needs, and guide them to optimal insurance solutions. This 100% remote, full-time role includes paid training to obtain state licensing and becoming a Licensed Insurance Sales Agent.

As you progress, Afni emphasizes growth and internal promotion while offering benefits like health coverage, PTO, tuition reimbursement, and a robust remote-work setup designed for success.

Qualifications

• Six months in a service or sales environment.
• Ability to work in a fast-paced environment.
• Multitask and manage time effectively.
• Computer skills with multiple screens.
• Strong communication and active listening; build rapport.
• Sales-focused mindset with upselling ability.
• Able to attend paid training.
• Availability for shifts after full-time paid training, including weekends/holidays (7:30am–12:30am EST).
• Must be 18+, GED or High School Diploma, and eligible to work in the United States.

Responsibilities

• Take inbound calls and identify the prospective insured's needs; match products and solutions.
• Educate customers on insurance products and services; upsell where appropriate.
• Read disclosures verbatim; explain coverages clearly using provided resources.
• Research, analyze, and resolve inquiries about insurance and service issues.
• Engage with customers from diverse backgrounds; tailor assistance to policyholder needs.

Job description

Career paths start at $17.75/hr and are bonus eligible

***You must live in North Carolina to be eligible for this position.***

Our Insurance Specialists go through a paid training program to obtain state licensing and become a Licensed Insurance Sales Agent!

Once licensed, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building you will provide an exceptional customer experience for customers.

What Will I Do as an Insurance Specialist?

Did you know that insurance is one of the most sustainable industries around? People will always need protection for the things they value!

Duties and Responsibilities

• Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
• Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
• Read all disclosures verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
• Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
• Engage in a conversation with people from all walks of life; every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.

As an Insurance Specialist, you get:

• Remote Work.This position is 100% remote. We will send you the equipment needed for this role.
• Full-time hours.
• Job Stability.We’ve been in business since 1936.
• Paid Time Off.Because rest isn’t a reward – it's necessary for your wellbeing.
• SickTime. Sick time accrues based on hours worked, policy, and applicable law.
• Medical, Dental and Vision Insurance.We will help cover the cost of your premium.
• Tuition Reimbursement.Your goals are important and we’ll help you achieve them.
• Referral Program.We have one of the most lucrative referral programs around.
• Career Growth.Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews.We reward your good work with more money.

Requirements

What are the qualifications to be an Insurance Specialist at Afni?

• At least six months working in a service or sales environment
• Ability to work in a fast-paced environment
• Ability to multitask and use effective time management
• Computer skills using multiple screens and applications at the same time
• Exceptionalcommunication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management.
• Sales-focusedmindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Able to attend 100% of the paid training period.
• Availableto work assigned shifts after full-time paid training, including weekends and some holidays, between 7:30am - 12:30am EST.
• Mustpass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.