Remote Customer Service Rep — Paid Training & Growth

TSI - Transworld Systems; EE. UU.; A distancia; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits package

Descripción de la vacante

TSI-CXBPO, part of the TSI family of companies, is seeking a Remote Customer Service Representative. You will communicate via inbound calls, provide prompt, accurate information, document interactions, and follow up to ensure customer satisfaction.

We offer paid training, a team-oriented environment, growth opportunities, and a comprehensive benefits package, with remote work from home and flexible scheduling.

Formación

• High School Diploma required.
• Bachelor’s Degree or relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Proficient PC skills including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Flexible schedule compatibility.

Responsabilidades

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries with accurate information; document and update records.
• Follow up to ensure customer satisfaction.
• Understand programs, systems, and procedures required to perform job effectively.
• Maintain diplomacy when dealing with upset or escalated calls; escalate as needed.
• Comply with applicable laws, regulations, and company policies.
• Provide feedback to management on potential problems or improvements.

Conocimientos

Microsoft Office

Interpersonal skills

Oral communication

Written communication

Teamwork

Multitasking

Confidentiality

Educación

High School Diploma

Bachelor's Degree (preferred or related work experience)

Descripción del empleo

TSI-CXBPO, part of the TSI family of companies, is seeking a Remote Customer Service Representative. You will communicate via inbound calls, provide prompt, accurate information, document interactions, and follow up to ensure customer satisfaction.

We offer paid training, a team-oriented environment, growth opportunities, and a comprehensive benefits package, with remote work from home and flexible scheduling.