Remote Customer Service Rep - Starting Wednesday, December 9, 2026

TSI - Transworld Systems Inc.; Lake Forest (IL); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Bonuses

Benefits package: medical, dental, and

Job summary

Transworld Systems Inc. is hiring a Remote Customer Service Representative to handle inbound calls and resolve inquiries from home. Training starts December 9, 2026, with hours 9am-5:30pm EST for three weeks plus nesting.

After training, operations run Monday–Friday, 7am–8pm EST, with a schedule assigned during training. The role emphasizes professionalism, confidentiality, and adherence to company policies. Benefits include medical/dental/vision, 401k with employer matching, PTO, and holidays.

Qualifications

• High School Diploma required.
• Customer service and/or call center experience preferred.
• Confidentiality is essential.
• Proficient in Microsoft Office.
• Able to adapt to a flexible schedule.

Responsibilities

• Handle inbound consumer calls and provide information.
• Document and update records accurately in required systems.
• Follow up to ensure customer satisfaction.
• Understand programs, systems, and procedures to perform effectively.
• Remain diplomatic with upset customers and escalate when needed.
• Comply with applicable laws, policies, and procedures.
• Perform other duties as assigned by management.

Education

High School Diploma

Bachelor's degree

Job description

Overview

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Work Location

This is a remote/work from home position.

Compensation

$15.00/hour

Paid Training Start Date

Wednesday, December 9, 2026

Training Hours

Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (following training)

Monday thru Friday 7am - 8pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.Perform other duties as assigned by management.

Qualifications

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

For Remote Positions: The minimum internet speed requirements for remote work are as follows

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note

• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP