Remote Customer Service Rep - Starting Wednesday, December 9, 2026

TSI - Transworld Systems Inc.; Marshalltown (IA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunities

Bonuses

Comprehensive benefits: medical,Dental

Vision, 401k with employer match, PTO

Job summary

Transworld Systems Inc. is hiring a Remote Customer Service Representative to handle inbound calls, document records, and ensure customer satisfaction from a home-based setup.

Training is provided, with a start date and EST hours; after training, standard hours apply. The role emphasizes confidentiality, teamwork, and professional communication with customers across the United States.

Qualifications

• High School Diploma required; Bachelor’s degree or equivalent experience preferred.
• Previous customer service or call center experience preferred.
• Confidentiality maintained at all times.
• Proficient PC skills incl. Microsoft Office; strong communication skills.
• Ability to work in a team-driven environment and multi-task.
• Flexible with scheduling and shifts.

Responsibilities

• Handle inbound calls from consumers and provide answers with accurate information.
• Document and update records in required systems.
• Follow up to ensure customer satisfaction and resolve issues.
• Understand programs, systems, and procedures needed for the job.
• Maintain calm and professional demeanor with upset callers; escalate when needed.
• Follow laws, regulations, and company policies.
• Provide feedback to management on issues and potential improvements.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Microsoft Office

Data entry

Conflict resolution

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

CRM software

Job description

Overview

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Work Location

This is a remote/work from home position.

Compensation

$15.00/hour

Paid Training Start Date

Wednesday, December 9, 2026

Training Hours

Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (following training)

Monday thru Friday 7am - 8pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.Perform other duties as assigned by management.

Qualifications

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

For Remote Positions: The minimum internet speed requirements for remote work are as follows

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note

• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP