Remote: Customer Service Rep (Canada)

foundever; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

Foundever, a leader in customer experience, is seeking Customer Service Representatives to join their remote team. The role involves handling calls, meeting metrics, and ensuring customer satisfaction. Foundever offers 100% paid training and various benefits, making it a great opportunity for career advancement. Join a team that believes in creating positive moments and improving associate experiences.

Benefits

100% paid training

Medical, dental, life, and vision insurance

Company matched RRSP contribution

Qualifications

• Eager to advance your career with a reliable company.
• Ability to commit to 40 hours per week.
• Pass a criminal background check.

Responsibilities

• Handle inbound service calls.
• Understand and strive to meet customer satisfaction metrics.
• Drive customer interactions via voice, chat, and email.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or GED

Tools

USB Headset

Computer Monitor

Job description

Join to apply for the Remote: Customer Service Rep (Canada) role at Foundever

Join to apply for the Remote: Customer Service Rep (Canada) role at Foundever

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Job Description

Sykes and Sitel are now Foundever?. Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.? We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Site

Alpine Canada WFH

Job Description

Sykes and Sitel are now Foundever?. Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.? We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Location Requirements: Must legally reside Canada

Wages Range from $14 - $18.20 - Wages are dependent on the province you live in

Core Responsibilities

• Handle inbound service calls
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems
  
  

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we?re the team behind the best experiences for +750 of the world?s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.??

Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and? Twitter .

Required Qualifications, Skills And Experience

Work with Us and You'll Enjoy:

• Hands-on, 100% paid training
• Work from home benefits include saving time, money, and the environment
• Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution
  
  

Qualifications:

• You are 18 years of age or older
• You have a high school diploma (or GED equivalent)
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are able to commit 40 working hours per week
  
  

Equipment & Internet Requirements

• USB Headset
• Monitor
• Internet speed - 5.0 Mbps download speed and 5.0Mbps upload speed
  
  

EEO statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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